Order Management Specialist

Cincinnati, OH
Full Time
Mid Level

Order Management Specialist

Our client, a global manufacturer serving industrial and specialty materials markets, is seeking an Order Management Specialist to join their team. This role is ideal for a highly organized professional who thrives in a fast-paced environment and enjoys coordinating customer orders, inventory, logistics, and delivery execution.

The Order Management Specialist serves as a key liaison between customers and internal teams, ensuring orders are processed accurately, deliveries remain on schedule, and communication is proactive throughout the order lifecycle.

Key Responsibilities

Order Management & Customer Support

  • Manage customer orders from entry through delivery with a high degree of accuracy

  • Process and maintain orders within SAP and other business systems

  • Monitor order status, inventory availability, and shipment schedules

  • Proactively identify and communicate potential delivery risks or delays

  • Serve as a primary point of contact for order-related customer inquiries

  • Maintain accurate order documentation and customer records

Cross-Functional Coordination

  • Partner closely with Sales, Supply Chain, Operations, and Shipping teams to ensure successful order execution

  • Coordinate shipment readiness activities to support on-time delivery performance

  • Communicate order updates and resolutions to both customers and internal stakeholders

  • Build strong working relationships across multiple departments

Process Improvement

  • Support continuous improvement initiatives related to order management and customer experience

  • Identify recurring issues and recommend process enhancements

  • Utilize Microsoft 365 tools and business systems to improve operational efficiency

Qualifications

Required

  • High School Diploma or equivalent

  • 2+ years of experience in order management, customer operations, logistics coordination, customer service, supply chain support, or related operational roles

  • Strong organizational skills and attention to detail

  • Excellent written and verbal communication skills

  • Ability to manage multiple priorities in a fast-paced environment

  • Proficiency with Microsoft Office and Microsoft 365

Preferred

  • SAP or ERP system experience

  • Experience in manufacturing, distribution, logistics, industrial, or supply chain environments

  • CRM system experience

  • Experience supporting order fulfillment, inventory coordination, shipping, or customer operations

Ideal Backgrounds

Candidates may come from roles such as:

  • Order Management Specialist

  • Customer Operations Specialist

  • Logistics Coordinator

  • Supply Chain Coordinator

  • Order Fulfillment Specialist

  • Sales Support Specialist

  • Customer Account Coordinator

  • Customer Service Representative within a manufacturing or distribution environment

This is an excellent opportunity for someone who enjoys operational coordination, problem-solving, and working across teams to ensure customers receive a best-in-class experience.

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